Help

FAQs

I have a question about an order that I placed.

All products referenced on our site are sold by macys.com. Please reference Macy’s help section for more information about your order.

Why do ToysRus.com orders go to a Macy’s website?

We have partnered with Macy’s to power the new Toys“R”Us shopping experience in the United States. ToysRUs.com serves as the dedicated authority for all things toys and play with content that seamlessly connects consumers to macys.com to purchase products.

Consumers browsing toys on ToysRUs.com can click “Buy Now” to be automatically linked to the same product page on macys.com to complete their purchase.

Guests will be able to take advantage of the many benefits when shopping at macys.com including free shipping, in-store pickup, same-day or next-day shipping, Macy’s Star Rewards loyalty benefits, and easy in-store returns.

Does Macy’s ship the product directly to the guest?

Yes. Consumers can take advantage of Macy’s fulfilment options including free shipping, in-store order pickup, or same-day and next-day delivery.

Do Macy’s Star Rewards work with purchases coming from ToysRus.com?

Macy’s cardholders earn on every purchase. Customers without a Macy’s card can enroll in the Bronze level online, through Macy’s mobile app or in any Macy’s store to enjoy earning points on every purchase and unlock rewards.

Can I use my Macy’s Credit Card for purchases coming from ToysRUs.com?

Yes. Customers can use their Macy’s credit card to enjoy seamless shopping while earning Macy’s Star Rewards points on every purchase.

How can I be notified when a Toys"R"Us® store comes to my city?

Sign-up for our newsletter for the latest store and product news. Follow Toys"R"Us® on Facebook, Instagram, and Twitter for updates and announcements on when we will be launching in a city near you.

Will you honor previously issued Toys"R"Us®gift cards, store credit, rewards points, Groupon or other coupons?

Unfortunately, we cannot. Pursuant to the Toys "R" Us®, bankruptcy in March 2018, consumers were given the opportunity to redeem their gift cards prior to stores closing. As we are an entirely new entity, it is impossible to honor any financial agreements made by the previous company.

I purchased an item at your stores prior to them closing and I need assistance with a warranty claim or replacement part. Can you help?

Please visit the manufacturer's website for assistance.

When are Babies"R"Us®stores opening?

The new Toys"R"Us®stores do not feature baby products. Plans to bring back Babies"R"Us®in the United States are underway, and Tru Kids will provide additional detail as it becomes available.

Are there career opportunities with the new Toys "R" Us®?

We have numerous exciting and rewarding career opportunities at all levels as we look to bring back the Toys"R"Us®brand in the US. We encourage you to stay in touch with us on our career page for news and opportunities.

I want to be a supplier/service provider for Toys"R"Us®. How do I do that?

Please direct all inquiries to info@toysrus.com.