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FAQs

How do I purchase products I see on ToysRUs.com

Tru Kids has relaunched ToysRUs.com as a content website that automatically links consumers to purchase products from select retail partners.

Consumers browsing toys on ToysRUs.com can click the "buy now", "view price", or "check availability" buttons to be automatically linked to the same product page on Amazon.com to complete their purchase. As an Amazon Associate, Toys“R”Us earns from qualifying purchases.

What is different between the new Toys "R"Us and the old Toys"R"Us stores?

The new Toys"R"Us stores will serve as must-visit destinations for kids to learn, play, and fall in love with the latest and most popular toys, and for parents to have fun with their children and ignite their own childlike sense of play. The stores will be highly interactive with new events and activities every day, from seeing toys displayed out of the box to test before making a purchase, to visiting different brand stations to driving learning through play embracing STEAM, or just having fun with Geoffrey® the Giraffe in the open playspace.

How can I be notified when Toys"R"Us comes to my city or when new products are featured at the store?

Follow Toys"R"Us on  FacebookInstagram and Twitter for updates and announcements on when we will be launching in a city near you. Check back at toysrus.com for store and product news.

Will you honor previously issued Toys"R"Us gift cards, store credit, rewards points, Groupon or other coupons?

Unfortunately, we cannot. Pursuant to the Toys "R" Us, bankruptcy in March 2018, consumers were given the opportunity to redeem their gift cards prior to stores closing. As we are an entirely new entity, it is impossible to honor any financial agreements made by the previous company.

I purchased an item at your stores prior to them closing and I need assistance with a warranty claim or replacement part. Can you help?

Please visit the manufacturer's website for assistance.

Will there be baby products at the new locations/when are Babies"R"Us stores opening?

The new Toys"R"Us stores do not feature baby products. Plans to bring back Babies"R"Us in the United States are underway, and Tru Kids will provide additional detail as it becomes available.

Are there career opportunities with the new Toys "R" Us?

We have numerous exciting and rewarding career opportunities at all levels as we look to bring back the Toys"R"Us brand in the US. We encourage you to stay in touch with us on our career page for news and opportunities.

I want to be a supplier/service provider for Toys"R"Us. How do I do that?

Please direct all inquiries to info@toysrus.com.